I. General Provisions

Please read these General Terms and Conditions of Use carefully before using the website of PIRIN TOURIST COMPANY AD /ZORNITZA SANDS HOTEL (hereinafter referred to as ZORNITZA SANDS HOTEL). These terms and conditions constitute a contract between you and ZORNITZA SANDS HOTEL, thereby receiving the right to freely use the website’s services for personal and non-commercial purposes, subject to the conditions below. These General Terms and Conditions are binding only in the context of the relationship between you as User of the website’s services and ZORNITZA SANDS HOTEL. By accessing webpages, you agree to be bound by these General Terms and Conditions and any subsequent changes thereto and agree to follow them. If you do not agree with all the general terms and conditions below, please do not use the website of ZORNITZA SANDS HOTEL.

Users may use this website’s services solely for personal and non-commercial purposes.

II. Key Terms

Within the meaning of these General Terms and Conditions, the following terms are used with the following meaning:

‘USER’ means any natural person who uses any of the services on the ZORNITZA SANDS HOTEL website.

“SERVICE/S” on the website include:

– access to the information resources/website data provided through the Internet browser;

– sending an email with contact details of the ZORNITZA SANDS HOTEL team.

“PARTNER” means any person with whom ZORNITZA SANDS HOTEL is in a contractual relationship. On their behalf ZORNITZA SANDS HOTEL may provide additional information about their products/services to Users of the website who have consented to that.

‘MALICIOUS THIRD-PARTY ATTACKS” – acts or omissions by third parties conducted in conflict with the rules of netiquette, including, but not limited to DoS (Denial of Service – when the server is overload), hacking into the server, defacing, data theft and others.

“DIRECT MARKETING” – offering goods and services to Users by regular mail or email, telephone or other direct means.

III. Copyright


  1. All rights reserved. All intellectual property rights in information resources and materials published on the website are subject to protection under the active Copyright and Related Rights Act and any unauthorized use thereof constitutes an offense and entails civil, administrative and criminal liability in accordance with the active Bulgarian law.
  2. Creative commons. Part of the materials on the website may be used subject to the terms of the Creative Commons license. These materials are marked with a special sign.

IV. Confidentiality

ZORNITZA SANDS HOTEL does not provide the collected website visits statistics to any advertisers/advertising agencies.

Data is not used for direct marketing purposes (direct marketing is not considered to send information about changes to the registration terms, the General Terms and Condition of Use and the Privacy Statement).

V. Disclaimer


ZORNITZA SANDS HOTEL is doing everything possible to maintain true, accurate and current information on this website, without precluding the possibility of accidental inconsistencies or omissions. ZORNITZA SANDS HOTEL is not responsible for the consequences, including any damages, arising from or connected in any way to access, use or inability to use this website. All information on the website is provided in accordance with the active Bulgarian law. ZORNITZA SANDS HOTEL takes reasonable actions to protect its inviolability and security from malicious third-party attacks.

ZORNITZA SANDS HOTEL is not responsible for the subjective perception and interpretation of the accuracy, completeness and usefulness of this website’s information resources.

ZORNITZA SANDS HOTEL is entitled to compensation for all damages, costs and claims by third parties that are a consequence of a breach of these General Terms and Conditions and/or unauthorized use of the services on the website.

VI. Services requiring name and email

ZORNITZA SANDS HOTEL reserves the right to provide access to certain services in exchange for User’s email address and name. The service000000 is ‘’Sending to a personal email’’.

ZORNITZA SANDS HOTEL reserves the right to withdraw the above free services by posting a message on the website.

VII. Changes


ZORNITZA SANDS HOTEL reserves the right to change these General Terms and Conditions at any time by promptly publishing such changes on the website.

Any and all matter not expressly provided for herein shall be governed by applicable Bulgarian law.

These General Terms and Conditions shall enter into force on May 18, 2017.




PIRIN TOURIST COMPANY AD , VAT No: BG 101051319, company number (UIC): 101051319, having its headquarters and registered office at Unit 11, 4th Floor, 8 Bunaya Street, Sofia, Financial Manager: Georgi Georgiev

Data Protection Officer Contact Details:

Data Protection Officer: Kremena Dimova, e-mail: , telephone: (+359 887) 506 050

This Privacy Statement refers to your personal data that PIRIN TOURIST COMPANY AD can collect in order to provide you with services (“Services”) according to our objects.

We apply a personal data protection policy for both data collected by you through our (“Website”) websites and through paper forms personally filled in by you or by any of our representatives, by email correspondence, signing a contract or any other lawful method of collecting personal data.

By this Privacy Statement we inform you of the procedures we apply to protect your data, of the rights you have with regard to the personal data collected about you through our website and/or collected by us in any other of the above mentions methods.

If you have any questions, you can contact us by email at

General information

When collecting and processing your personal data, PIRIN TOURIST COMPANY AD is based on a number of laws and regulations which set forth the way in which these actions are to be performed, for what purposes, and what data protection guarantees should be applied. The relevant regulatory framework consists, but is not limited to, the General Data Protection Regulation (EU Regulation 679/2016), the Personal Data Protection Act and the related secondary legislation.

Principles of collecting, processing and storing your personal data

When processing your personal data, we follow the following principles:

  •    lawfulness, fairness and transparency;
  •    minimal data collected;
  •    processing is limited to the purpose;
  •    data is stored for as long as needed to achieve the goals;
  •    precision and accuracy of data;
  •   confidentiality and integrity of processed data, and ensuring an adequate level of security of personal data;
  •   accountability.

Why do we collect personal data and what do we use it for?

PIRIN TOURIST COMPANY AD processes your personal data for the purposes described below:

– to track and measure users‘ behavior on the PIRIN TOURIST COMPANY AD‘s website in order to improve our products and your user experience;

– to show you content that is relevant to you;

– to send you email newsletters that you have explicitly subscribed to, if any;

– to send you messages about our products and services, if you have explicitly agreed to that;

What personal data do we collect from you?

In most cases, we collect data from you that is explicitly required by the law or is required for the conclusion and performance of a particular agreement made between us.

We will inform you in a transparent manner in case we need to collect any personal data that is not explicitly required by the law but PIRIN TOURIST COMPANY AD finds it necessary and/or has a legitimate interest to collect such data or need it to protect your vital interests.

Data for the purposes of using the services and registering on the website of PIRIN TOURIST COMPANY AD.

In the forms in which personal data is entered, we clearly indicate which data is mandatory. This is such data without which it is impossible for us to provide the relevant Service or any part thereof.

Your names and email

When sending a personal message to the team of PIRIN TOURIST COMPANY AD you have the option to fill in your names and e-mail, but this is not mandatory. If you do so, you will make it easier for the hotel team to identify you and connect with you.


Data related to email newsletters that you can subscribe to, if we make any

You voluntarily choose whether to subscribe to newsletters that PIRIN TOURIST COMPANY AD could offer. For most newsletters, this is done in a special field. Keep in mind that subscription for any newsletter may be terminated at any time when you receive an email from us.

Other data

When you do any of the following on our website, our web server automatically records your IP address, date and time (timestamp):

– post a comment under a blog article

– send a private message

Log files related to security, technical support, development, etc.

Log files are files that record events in the system and interactions between systems and/or between users and a system.

We use log files on our website for the following purposes:

To ensure the reliable functioning of the Services and to identify technical problems;

To ensure the security of the Services and to detect malicious actions;

To develop and improve the Services on the Website;

To measure the Website visits and usability;

Server logs, Web Application Firewalls, and other devices falling under this category

These log files are needed to identify technical problems, detect malicious actions, and more of the above objectives. These log files can contain the following information: date and time, IP address, URL, browser and device information.

Personal data of persons under the age of 14

It is important for us to take additional precautions to protect and safeguard children.

If you are under the age of 14, please do not send or post any information about yourself, including, but not limited to, names, address, phone number, email address, etc.

Cookies and other passive technologies

PIRIN TOURIST COMPANY AD uses cookies and other tracking technologies that collect information from you when interacting with our websites in order to improve their performance and your user experience.

What are cookies?

PIRIN TOURIST COMPANY AD uses cookies or other similar tools on our website to improve its optimization and satisfy your need for the accompanying information. This policy explains how cookies work.

What are cookies?

Cookies are small text files which a website may put on your mobile device or computer when you first visit a website or page. The cookie will help the website, or another website, to recognize your device the next time you visit. Web beacons or other similar files can also do the same. We use the term ‘cookies’ in this policy to refer to all files that collect information in this way.

Cookies serve many functions. They can help us remember your username and preferences and allow us to recommend content we believe will be most relevant to you. Cookies help  us analyze how well our website is performing.

Certain cookies may contain personal information. For example, if you click to ‘remember me’ when logging in, a cookie will store your username and password.

Most cookies won’t collect information that identifies you and will instead collect more general information such as how users arrive at and use our websites, or a user’s general location.

More about cookies and ways to opt out of cookies on your device can be found in our Cookie Policy.

Data collected from other sources

We can collect information about you from other legitimate sources in order to provide you with quality services. Such sources are information from our partners (if you have agreed), publicly available information.

Such information includes:

– Your contact details;

– Publicly available information about the persons representing your organization.

We process any other publicly accessible information only upon receipt of an explicit statement of the person who shares it with us that they agree to share it with us.

When we contact you, we will tell you where we have your personal information from in case we have not collected them personally from you.

Your consent and our legitimate interest

Except for the cases where we collect personal data on the basis of a law, contract, legitimate interest, or to protect your vital interests, we will request your consent.

We will use your personal data only after your explicit consent to the specific purpose.

If you change your mind later, you have the right to withdraw your consent.

In the cases where your personal data is collected from you due to our legitimate interest or to keep your vital interests, we will inform you in good time and we will furthermore clarify your rights.

You have the right to raise an objection against our collecting of your personal data if you believe that we do not have a legitimate interest to collect them. We will take additional measures and we will provide you with further information and our motives within no more than one month from your request.

Disclosure of your data to third parties

PIRIN TOURIST COMPANY AD discloses your personal data only in the following cases:

– only to public authorities, institutions and persons to whom we are obliged to provide personal data by law;

– to persons who are assigned to maintain equipment, software and hardware used for the processing of personal data;

– to our partners who act on assignment by PIRIN TOURIST COMPANY AD on a contractual basis and help us provide you with our services and those with whom we have agreements to preserve the information confidentiality and personal data protection.

PIRIN TOURIST COMPANY AD takes measures for all these persons to apply the same protection to your personal data as our own employees and to comply with the PIRIN TOURIST COMPANY AD’s Personal Data Protection Policy. It is important for us to use the services only of those individuals who act responsibly in the protection of personal data and apply appropriate technical organizational measures.

We use service providers to process personal data for some purposes, such as tracking and measuring user behavior on the websites, sending emails, sharing user content, signing up with a social network account, etc. These companies include (but are not limited to):

– Google (with Google Analytics, Google Tag Manager, DoubleClick for Publishers, AdX, AdSense, AdWords, Google Plus):

– Facebook (with Facebook Tracking Pixel, Facebook Tools – Plug-in “Like” button, Sign in with Facebook profile, etc.):

– LinkedIn:

– о :

– Yandex (with Yandex Metrica):

– Gemius:

– Digital Metrics (with MailMaker)

– Mail Chimp:

– Twitter widgets:

– Viber (with Viber share button):


Security measures

PIRIN TOURIST COMPANY AD collects, processes and stores personal data in compliance with all legal requirements and applying adequate technical and organizational security measures.

For maximum security in the processing, transfer and storage of personal data, we also use, where necessary, additional protection mechanisms such as encryption, pseudonymisation and more.

Personal data storage period

Your personal data will be stored for such period as provided for by the applicable laws, depending on the purpose for which they were collected.

In case of lack of such statutory period, PIRIN TOURIST COMPANY AD accepts that it will store your personal data for such reasonable period as determined on the basis of additional criteria. These criteria are consistent with our desire to provide you with high-quality services and normal development of our partner relationships.

For the storage of your personal data our goal is for you to take minimum action on re-registrations or repeated provision of data.

When the personal data we collect is no longer necessary for the specified purposes, we delete, anonymize or destroy them in any other appropriate manner.

Without this list being exhaustive, here are the periods for which we store some of the data we process:

Traffic data

Traffic data is stored for a period of 6 months as provided for by the Electronic Communications Act.


For the validity period for which the cookie is being saved.

Your right to access and receive information

You may at any time have request access to your personal data.

You have a right to know what personal data we process for you, what are the purposes of their use, and how we store them.

This Privacy Policy tells you how we process personal data and how we store it.

You can access your personal data at any time by writing to

In the rare cases where we cannot provide access to your personal information within a period of not more than 1 month, we will give you our reasons.

Your right to correction

You may also ask of PIRIN TOURIST COMPANY AD to correct any inaccuracies in your personal data. You can do this by emailing us at

Right to delete your personal data (right to be forgotten)

Under certain circumstances, you are entitled to request that your personal data be deleted. Such circumstances are:

– your personal data is no longer necessary for the purposes for which it was collected or otherwise processed;

– in case you have withdrawn your consent to the processing of your personal data;

– if your personal data is being processed in an unlawful manner;

– in case you have objected to the processing of your personal data;

– other cases provided for by the personal data protection laws;

In some cases, we are legally obliged to store your personal data. In such cases it will not be possible to delete them from our systems.

Other rights you have

Along with the above rights you have the right to request:

– Restriction of the processing of your personal data over a certain period of time;

– Data portability;

– Oppose the processing.

The rights above depend on the specific reason why we process your personal data.

Contact our employees if you have any questions.

Our employees:

– will assist you in exercising your rights;

– will provide you with additional information about each of your rights.


We strive to always satisfy your requests when they are admissible and reasonable, and to respond to you within the statutory period.


On rare occasions, we may need to extend this period, but by no more than the maximum period permitted by law.

Right to lodge a complaint

If you believe that we are violating your rights, you may contact us and we will investigate the matter. We are at, phone: 088 7506050

You also have the right to lodge a complaint with the Personal Data Protection Commission:

Name: Personal Data Protection Commission

Headquarters and registered office: 2 Prof. Tsvetan Lazarov Blvd., 1592 Sofia;

Correspondence Address: 2, Prof. Tsvetan Lazarov Blvd., 1592 Sofia

Telephone: (+359 2) 915 3518



This statement is regularly reviewed and updated by us in order for us to be as clear, accurate and transparent as possible, and to cover any new changes (if necessary).

Date of last update: May 2018